Shipping & Returns

Shipping Policy

Please allow 1 - 2 business days for items to ship after your order is placed and payment is received.  You will receive emails or texts with updates as your order is processed and shipped.  

 

If you selected local delivery please allow 24 hours for your order to be delivered. Orders placed before 3pm should be delivered the same day while orders placed after 3pm will be delivered the following day.  Please check your email for shipping updates or contact us with any questions.   info@grindcitycannabis.com 

Return & Exchange Policy

Returns

You may only return unopened products within 30 days of delivery for a full refund or exchange, however, we do ask that you pay shipping for these returns. If the return is a result of our error, such as if you receive an incorrect or defective product, you will receive a full refund for the item as well as shipping costs. 

Cancellation

You have 24 hours from the time of purchase to cancel your order for a full refund.  Cancellations done after the 24 hour period will not be refunded due to the strict nature of CBD payment processing, we can not allow chargebacks that exceed certain limits or our payment processing could be suspended.  We do however offer alternative refund options like cash app, venmo etc. 

 

Exchanges

If your item is incorrect, defective, or damaged upon arrival; we will exchange your item at no additional cost to you.

Refunds

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, you will receive your money much more quickly in many cases. This time period allows for the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), as well as the time it takes your bank to process our refund request (5 to 10 business days).
If for any reason you do not receive your refund after 14 days, please contact us at info@grindcitycannabis.com and let us know. We will do everything in our power to resolve the issue immediately! 

Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can’t be delivered due to an address error.

Premium CBD Flower, Vapes, & Edibles. 100% Organic. Sourced From Farms in Tennessee.

Our products are not approved by the FDA to diagnose, treat, prevent, or cure any illnesses. All products are compliant with the US Farm Bill and under 0.3% THC.

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Memphis, TN

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